Terms of service

File types are decided by the designer for the use specified by the client at the point of inquiry.
The standard file provided via email for use is a .png
USB drives are available for an additional cost plus shipping for larger file types.
Master files are NOT INCLUDED with a design service.
Master files are available upon request and are priced as follows: Cost of service X 3= Master File Price

All design work must be paid in full to A Marshall Concepts LLC before any artwork is made for the purchaser. A Marshall Concepts LLC retains the right to use the design in a portfolio and for any advertising or marketing as seen fit by the designer.

Please allow up to 14 business days for design completion. Please DO NOT HASSLE OUR DESIGNERS! Creative quality isn't rushed!

Full Payment is due upfront. We do not provide samples of work before payment is made.

Payments are accepted via PayPal only. All invoices come standard with PayPal's buyer protection.
Feedback is critical in this process! It is important to respond to our emails in a timely manner to prevent additional days added to the completion of your design. Please reply with your feedback/response to emails within 1-2 business days. Please note, if we do not receive a response within the time frame specified, an additional 5 business days will be added to the completion of your design. ***Rush services are non-refundable. If rush services are applied, you must respond within 1 business day. If we do not receive a response within the time frame specified, you will lose your agreed completion date and your design will default to our standard 7-14 business days. ***
Custom physical products MUST BE APPROVED VIA PROOF EMAIL PRIOR TO being shipped.

PROCESS:

WE DESIGN IN PHASES AND WORK WITH COMPLETE TRANSPARENCY!
PHASE#1- WE SKETCH UP THE CONCEPT TO ENSURE WE HAVE A ROUGH IDEA OF YOUR DESIGN FOR YOUR APPROVAL.
PHASE#2- WE WORK THE CONCEPT INTO A SEAMLESS DESIGN. AGAIN WE SEND A SAMPLE FOR YOUR APPROVAL. ****(THERE ARE NO REFUNDS AFTER THIS PHASE!)****
PHASE#3-WE ADD COLOR, ADJUST FONT, EFFECTS AND SEND A SAMPLE FOR YOUR APPROVAL.
PHASE#4-WE FINALIZE THE DESIGN FILE INTO THE APPROPRIATE FILE TYPE FOR THE USE OF DESIGN THEN EMAIL THE FILE(S) FOR YOUR REVIEW. IF YOU ARE SATISFIED, THE FILE(S) ARE READY FOR USE. IF THERE ARE MINOR ADJUSTMENTS (COLOR, SPELLING, WORD PLACEMENT, ETC) LET US KNOW IMMEDIATELY IN RESPONSE TO THE EMAIL (WE ARE NOT RESPONSIBLE FOR THESE ELEMENTS AND IT IS ON THE PURCHASING PARTY TO CONFIRM ACCURACY.)
REVISIONS OF ANY PRIOR APPROVED PHASE WILL INCUR A REVISION FEE THAT MUST BE MADE PRIOR TO THE CHANGE.
All invoices will be cancelled after 72 hours. NO DEPOSITS!

Our designs are custom made to order and do not come with unlimited design revisions. If you would like to revise a previously approved phase, there will be a $50 revision fee that must be paid prior to application.

If there is an urgency for a design to be completed and it wasn't previously stated, the appropriate rush fee will be applied and must be paid prior to rush services being applied.