Shipping policy

Last Updated: August 13, 2026

The ArtGraTech is a creative brand operated by A Marshall Concepts LLC (“The ArtGraTech,” “we,” “us,” or “our”).

This Shipping Policy applies to physical products purchased through TheArtGraTech.com or another authorized ArtGraTech sales channel, including original artwork, art prints, merchandise, commissioned artwork, and custom physical products.

Digital design services and other digital deliverables are not shipped and are governed by the applicable service description, invoice, project agreement, and The ArtGraTech's Terms & Conditions.

1. PROCESSING TIME VS. SHIPPING TIME

Processing time is the time required to prepare, produce, package, or complete an order before it is transferred to a shipping carrier.

Shipping time is the estimated transit period after the carrier receives the package.

Processing and shipping times are separate.

Unless a product listing, invoice, or written agreement states otherwise, customers should allow up to 14 business days for an eligible physical order to be prepared for shipment.

Many orders may ship sooner.

Business days generally exclude weekends and recognized holidays.

2. ORIGINAL ARTWORK

Original artwork is packaged with additional care because it is a unique, one-of-one work.

Preparation may include:

  • final inspection;

  • protective wrapping;

  • corner or surface protection;

  • custom packaging;

  • documentation;

  • framing preparation when applicable; and

  • carrier preparation.

Tracking information will be provided when available.

Signature confirmation may be required for original artwork or other higher-value shipments.

Any framing, hanging hardware, certificate of authenticity, or other accessory is included only when identified in the applicable artwork description.

3. ART PRINTS

Art prints may be produced, finished, framed, or packaged after an order is placed.

Processing time may vary according to:

  • print size;

  • printing method;

  • paper or material;

  • framing;

  • finishing;

  • edition type;

  • inventory availability; and

  • third-party production schedules.

Minor production differences are addressed in The ArtGraTech's Terms & Conditions and are not considered shipping damage.

4. MERCHANDISE & APPAREL

Merchandise and apparel may be stocked, produced to order, or fulfilled through a production partner.

Processing time may therefore vary depending on:

  • garment availability;

  • size or color selection;

  • decoration method;

  • production volume; and

  • fulfillment-partner schedules.

Tracking information will be provided when available.

5. COMMISSIONED ARTWORK & CUSTOM PHYSICAL PRODUCTS

Commissioned artwork and custom physical products cannot enter the shipping process until the applicable creative or production work has been completed.

Where client approval is required, production and/or shipment may not begin until the applicable proof or project stage has been approved.

Creative turnaround, proof approval, revisions, client delays, production requirements, and custom-product terms are governed by The ArtGraTech's Terms & Conditions and any applicable invoice or written project agreement.

The estimated creative or production completion date is separate from carrier transit time.

6. SHIPPING RATES

Applicable shipping charges will be:

  • displayed at checkout;

  • included in the applicable product price when expressly stated;

  • included on an invoice; or

  • otherwise disclosed before the transaction is completed.

Shipping charges may vary based on:

  • destination;

  • package dimensions;

  • package weight;

  • carrier;

  • service level;

  • insurance;

  • signature requirements; and

  • product type.

7. TRACKING

Tracking information will be provided when available after the shipping carrier accepts the package or a shipping label becomes active.

Customers should allow reasonable time for a carrier's tracking system to update after receiving a shipment notification.

Tracking information does not necessarily mean that the carrier has physically scanned or begun transporting the package at the exact moment the tracking number is generated.

8. SIGNATURE CONFIRMATION

The ArtGraTech may require signature confirmation for:

  • original artwork;

  • commissioned artwork;

  • higher-value orders;

  • replacement shipments;

  • orders with elevated delivery risk; or

  • other shipments when reasonably appropriate.

When signature confirmation is required, the customer is responsible for making reasonable arrangements to receive the shipment or follow the carrier's delivery instructions.

9. SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

Please review the shipping address carefully before completing checkout.

If an address needs to be corrected, contact The ArtGraTech as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to a carrier.

If an order is returned because of:

  • an incorrect address;

  • an incomplete address;

  • refusal of delivery;

  • repeated unsuccessful delivery attempts; or

  • another customer-related delivery issue,

additional shipping charges may apply before the order is resent.

This does not affect rights that cannot legally be waived.

10. CARRIER DELAYS

Once an order has been transferred to a shipping carrier, transit is subject to the carrier's operations.

Delays may result from circumstances such as:

  • severe weather;

  • natural disasters;

  • transportation interruptions;

  • carrier backlogs;

  • holiday volume;

  • customs processing;

  • incorrect address information; or

  • other events outside The ArtGraTech's reasonable control.

Estimated delivery dates provided by a carrier are generally estimates unless a guaranteed delivery service was expressly purchased and identified as such.

The ArtGraTech will make reasonable efforts to assist customers with eligible carrier issues but cannot guarantee carrier transit schedules.

11. DELAYED ORDERS

If a material delay occurs before shipment, The ArtGraTech will communicate available information and reasonable options when appropriate.

Production, creative, client-approval, or fulfillment delays are addressed according to the applicable product description, Terms & Conditions, invoice, or project-specific agreement.

12. DAMAGED SHIPMENTS

If an original artwork, art print, merchandise item, commissioned artwork, or custom physical product arrives materially damaged, contact The ArtGraTech as soon as reasonably possible after delivery.

Please retain:

  • the item;

  • all interior packaging;

  • the shipping box or container;

  • labels; and

  • other packaging materials.

We may request:

  • the order number;

  • photographs of the damaged item;

  • photographs of the exterior packaging;

  • photographs of the interior packaging;

  • photographs of the shipping label; and

  • additional information reasonably necessary to evaluate or submit a carrier claim.

Do not discard damaged packaging before the issue has been reviewed.

Verified damage will be handled in accordance with The ArtGraTech's Terms & Conditions, applicable Refund Policy, carrier requirements, and applicable law.

13. LOST OR MISSING PACKAGES

If tracking information indicates that a package has been delayed, lost, or otherwise has not arrived as expected, contact The ArtGraTech.

We may:

  • review the tracking history;

  • contact the carrier;

  • initiate a carrier trace or claim;

  • request additional delivery information; or

  • provide another appropriate remedy when applicable.

If tracking shows that an order was delivered but the package cannot be located, customers should also:

  • check the delivery location;

  • check with household members;

  • check with building management or mailrooms when applicable; and

  • follow applicable carrier procedures.

Resolution of a lost, missing, or misdelivered package may depend on the carrier's investigation and applicable law.

14. INTERNATIONAL SHIPPING

International shipping availability, if offered, will be reflected through checkout or a written quote.

International customers may be responsible for applicable:

  • customs duties;

  • import taxes;

  • brokerage charges;

  • local fees; or

  • other governmental charges,

unless expressly stated otherwise at checkout or in writing.

Customs processing may extend delivery time and is outside The ArtGraTech's direct control.

15. ORDER COMBINATIONS & SEPARATE SHIPMENTS

Orders containing different product categories may be fulfilled separately.

For example, artwork, prints, apparel, and custom products may originate from different locations or require different processing schedules.

A single order may therefore arrive in more than one shipment and may generate multiple tracking numbers.

16. RELATED TERMS

This Shipping Policy should be read together with The ArtGraTech's:

  • Terms & Conditions;

  • Refund Policy;

  • Privacy Policy; and

  • applicable product descriptions, invoices, or project agreements.

If a product listing or project-specific written agreement provides a different processing or shipping arrangement, that specific written arrangement will control for the applicable order to the extent permitted by law.

17. CONTACT

Questions regarding an order, tracking information, delivery, damaged shipment, or this Shipping Policy may be submitted through the official contact methods provided on TheArtGraTech.com.

The ArtGraTech
Operated by A Marshall Concepts LLC