Refund policy

Last Updated: August 14, 2026

The ArtGraTech is a creative brand operated by A Marshall Concepts LLC (“The ArtGraTech,” “we,” “us,” or “our”).

Because The ArtGraTech offers a combination of original artwork, art prints, apparel, commissioned artwork, custom physical products, and creative services, return and refund eligibility varies according to the type of product or service purchased.

Please review this policy before completing your purchase.

1. GENERAL RETURN POLICY

Eligible non-custom physical merchandise may be returned within 14 calendar days of delivery, subject to the conditions outlined below.

To be eligible for a return, an item must:

  • be unused, unworn, and unwashed;

  • be in substantially the same condition in which it was received;

  • contain any original packaging, tags, or included materials when applicable; and

  • not fall within a category identified as final sale or non-returnable.

A return must be approved by The ArtGraTech before the item is shipped back.

Items returned without prior authorization may not be accepted.

2. ORIGINAL ARTWORK

All sales of original one-of-one artwork are final.

Because original artwork is individually created and unique, it cannot be returned or exchanged because of:

  • a change of mind;

  • a change in décor;

  • personal preference;

  • perceived differences caused by a screen or display;

  • expected handmade characteristics;

  • variations in texture, brushwork, surface treatment, edges, finish, or materials; or

  • another reason unrelated to damage, incorrect fulfillment, or material misrepresentation.

An original artwork may qualify for a remedy if:

  • the wrong artwork was delivered;

  • the artwork arrives materially damaged;

  • the artwork was materially misrepresented; or

  • a return or refund is otherwise required by applicable law.

If original artwork arrives damaged, contact The ArtGraTech promptly and retain all original packaging and shipping materials.

Photographs of the artwork, shipping container, packaging, shipping label, and visible damage may be required before a claim can be processed.

3. ART PRINTS

Non-custom art prints may be eligible for return within 14 calendar days of delivery, provided they are returned in their original condition.

Prints must not be:

  • damaged after delivery;

  • altered;

  • mounted;

  • framed by the customer;

  • cut;

  • marked;

  • creased through customer handling; or

  • otherwise modified.

Minor differences between a digital image and a physical print—including reasonable variations in color, saturation, contrast, crop, paper tone, positioning, texture, or finish—are normal characteristics of physical printing and are not considered defects.

Custom or Personalized Prints

Prints that have been:

  • personalized;

  • custom-sized;

  • custom-framed;

  • specially produced;

  • modified specifically for the purchaser; or

  • otherwise made to custom specifications

are generally final sale once production begins, except in cases of material defect, damage, incorrect fulfillment, or where otherwise required by law.

4. MERCHANDISE & APPAREL

Eligible standard merchandise and apparel may be returned within 14 calendar days of delivery.

To qualify, merchandise must be:

  • unworn;

  • unwashed;

  • unused;

  • free from stains, odors, pet hair, smoke, deodorant marks, or other signs of use; and

  • in its original sellable condition.

Items showing signs of wear or use may not be eligible for a refund.

Exchanges

If an exchange is approved, availability of a replacement size or item is not guaranteed.

If the requested replacement is unavailable, an eligible refund may be issued instead.

Custom Apparel

Apparel that has been individually customized, personalized, specially printed, or produced specifically for a customer is governed by the Custom Physical Products section of this policy and is generally final sale once production begins.

5. COMMISSIONED ORIGINAL ARTWORK

Commissioned artwork is created specifically for an individual client and is therefore generally non-returnable and non-refundable once creative work has begun.

If a commission is canceled before creative work begins, an eligible payment may be refunded.

Once any of the following occurs, commission payments become non-refundable except where otherwise agreed in writing or required by law:

  • materials have been specifically purchased for the commission;

  • an initial sketch or concept has been created or delivered;

  • physical creation of the artwork has begun; or

  • substantial creative time has been committed to the project.

Commissioning artwork means hiring The ArtGraTech to interpret an agreed concept through The ArtGraTech's artistic style.

Differences based solely on artistic interpretation do not create a right to a refund when the completed work is materially consistent with the approved direction and project agreement.

6. CREATIVE STUDIO & DIGITAL DESIGN SERVICES

Graphic-design and Creative Studio services involve custom creative labor.

If a client cancels before creative work has begun and before a custom concept has been created or presented, eligible design fees may be refunded.

Once an initial:

  • concept;

  • sketch;

  • draft;

  • proof;

  • layout; or

  • custom design

has been created and presented to the client, payments for the applicable creative service become non-refundable, except where otherwise required by law or expressly agreed in writing.

Approval of a concept, design direction, or project phase confirms the client's acceptance of that direction.

Dissatisfaction caused by a later change in preference does not create a right to a refund for creative work already performed.

7. RUSH FEES

Rush fees are non-refundable once the project has entered the rush production or creative schedule.

If a rush project has not yet begun, any refund eligibility will be determined according to the underlying product or service and the applicable Terms & Conditions.

8. CONSULTATIONS & OTHER SERVICES

Fees for consultations, strategy sessions, creative meetings, or similar time-based services are non-refundable once the scheduled service has been performed or substantive professional time has been provided.

Requests to cancel or reschedule before the service occurs will be evaluated according to any cancellation terms displayed with the applicable service or otherwise provided in writing.

9. CUSTOM PHYSICAL PRODUCTS

Custom printed, personalized, made-to-order, or specially manufactured products are generally final sale once production begins.

Custom products cannot be returned or refunded solely because the client:

  • changes their mind;

  • no longer needs the product;

  • selected the wrong specification;

  • overlooked information contained in an approved proof;

  • approved incorrect spelling, wording, dimensions, placement, or other visible information; or

  • experiences normal differences between screen color and physical production.

This restriction does not eliminate rights relating to products that are:

  • materially defective;

  • materially damaged;

  • incorrectly produced compared with the approved proof;

  • incorrectly fulfilled; or

  • otherwise legally returnable.

10. SALE & CLEARANCE ITEMS

Products specifically identified as Final Sale at the time of purchase are not eligible for discretionary returns or exchanges.

This does not affect remedies that may be available for damaged, defective, incorrect, or legally returnable merchandise.

11. DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If an eligible physical product arrives materially damaged, defective, or different from what was ordered, contact The ArtGraTech as soon as reasonably possible after delivery.

Please include:

  • your order number;

  • a description of the issue;

  • photographs of the item;

  • photographs showing the damage or defect;

  • photographs of the exterior packaging when applicable; and

  • photographs of the shipping label when applicable.

Please retain the affected item and all packaging until the claim has been reviewed.

Depending on the circumstances, The ArtGraTech may provide an appropriate remedy such as:

  • repair when appropriate;

  • reprinting;

  • replacement;

  • exchange;

  • store credit when voluntarily accepted;

  • partial refund; or

  • full refund when appropriate or legally required.

The specific remedy may depend on the product, availability, nature of the issue, and applicable law.

12. SHIPPING DAMAGE

Damage caused during shipping should be reported promptly.

Do not discard:

  • the shipping box;

  • protective packaging;

  • labels;

  • inserts; or

  • damaged merchandise

until The ArtGraTech has completed its initial review.

These materials may be required to submit or support a carrier claim.

Additional requirements relating to damaged shipments are contained in The ArtGraTech's Shipping Policy.

13. RETURN AUTHORIZATION

Before returning an eligible item, contact The ArtGraTech through the official contact methods provided on TheArtGraTech.com.

Please provide:

  • your name;

  • order number;

  • item being returned;

  • reason for the return; and

  • photographs when relevant.

If the return is approved, return instructions will be provided.

Do not send merchandise back without receiving return authorization.

Unauthorized returns may be refused or returned to the sender.

14. RETURN SHIPPING

For an approved discretionary return involving an item that was correctly fulfilled and is not defective or damaged, the customer is generally responsible for return-shipping costs.

Original outbound shipping charges are generally non-refundable unless:

  • The ArtGraTech shipped the wrong item;

  • the product was materially defective or damaged;

  • The ArtGraTech agrees otherwise; or

  • reimbursement is required by applicable law.

When an error is attributable to The ArtGraTech or an eligible manufacturing defect, we may provide a prepaid return label or another reasonable return method.

Customers should use a trackable shipping method when returning merchandise.

The ArtGraTech is not responsible for a customer return that is lost before it is received by us, except where otherwise required by law.

15. CONDITION OF RETURNED ITEMS

Returned merchandise will be inspected after receipt.

A return may be denied or reduced where permitted by law if the item:

  • shows signs of use;

  • has been worn or washed;

  • has been damaged after delivery;

  • is missing substantial parts or included materials;

  • has been altered;

  • was not returned in the approved condition; or

  • otherwise does not satisfy the return requirements stated in this policy.

If a return is not accepted after inspection, the customer will be informed of the available options.

16. REFUNDS

Once an approved return has been received and inspected, the customer will be notified of the refund decision.

Approved refunds will generally be issued to the original payment method.

When appropriate, the refund may include the purchase price of the eligible returned item less:

  • non-refundable original shipping charges;

  • customer-responsible return shipping;

  • other expressly disclosed non-refundable charges; or

  • reductions permitted by law due to the condition of the returned merchandise.

The ArtGraTech does not guarantee the amount of time a customer's financial institution will require to post an approved refund after it has been submitted.

17. PARTIAL REFUNDS

When appropriate and permitted by law, a partial refund may be offered instead of a full refund.

Examples may include situations involving:

  • only one affected item in a multi-item order;

  • a minor but verified manufacturing issue;

  • an agreed resolution where the customer retains the product; or

  • another circumstance in which a partial refund fairly resolves the issue.

Any voluntary partial-refund arrangement will be communicated to the customer before the matter is considered resolved.

18. CANCELED PHYSICAL ORDERS

Requests to cancel a standard physical-product order should be submitted as soon as possible.

Cancellation is not guaranteed after:

  • fulfillment has begun;

  • a shipping label has been generated;

  • the product has shipped;

  • custom production has begun; or

  • materials have been specifically purchased or allocated.

If a standard eligible order cannot be canceled before shipment, the customer may request a return after delivery if the item otherwise qualifies under this policy.

19. ORDERS CANCELED BY THE ARTGRATECH

The ArtGraTech may cancel an order before fulfillment when the order:

  • cannot reasonably be fulfilled;

  • contains an obvious material pricing error;

  • involves suspected fraud;

  • involves unauthorized intellectual property;

  • requests unlawful content;

  • violates applicable Terms & Conditions; or

  • otherwise cannot be accepted.

When The ArtGraTech cancels an order before providing the applicable product or service, eligible payments will be refunded as appropriate.

20. LOST OR UNDELIVERED ORDERS

Refunds for packages that are delayed, lost, misdelivered, returned to sender, or otherwise affected during transit will be handled according to The ArtGraTech's Shipping Policy, carrier investigation requirements, and applicable law.

A package will not automatically be treated as lost solely because it arrives later than an estimated delivery date.

21. CHARGEBACKS & PAYMENT DISPUTES

Customers are encouraged to contact The ArtGraTech first if there is an issue with an order so we have an opportunity to review and address the matter.

Nothing in this policy prevents a customer from exercising legitimate rights available through their payment provider or applicable law.

Fraudulent or knowingly false payment disputes may result in suspension of future transactions with The ArtGraTech.

22. NON-RETURNABLE ITEMS SUMMARY

Except where otherwise required by law or expressly agreed in writing, the following are generally non-returnable or non-refundable:

  • original one-of-one artwork;

  • commissioned artwork after creative work has begun;

  • graphic-design services after custom creative work has been presented;

  • completed digital products or deliverables;

  • custom or personalized physical products after production begins;

  • rush fees after rush work begins;

  • consultations or services already performed;

  • items specifically identified as Final Sale; and

  • gift cards, if offered.

Damaged, defective, incorrect, materially misrepresented, or legally returnable products remain subject to applicable remedies.

23. APPLICABLE LAW

Nothing in this Return & Refund Policy is intended to waive or limit a consumer right that cannot legally be waived.

Where applicable law provides greater rights than this policy, applicable law will control.

24. RELATIONSHIP TO OTHER POLICIES

This Return & Refund Policy should be read together with The ArtGraTech's:

  • Terms & Conditions;

  • Terms of Service;

  • Shipping Policy;

  • Privacy Policy;

  • applicable product descriptions; and

  • applicable invoices, proposals, commission agreements, or project-specific written agreements.

If a project-specific written agreement expressly establishes different cancellation, return, or refund terms, that agreement will control for that project to the extent permitted by law.

25. CONTACT

To request a return, report a damaged or incorrect product, request an eligible cancellation, or ask a question regarding this policy, contact The ArtGraTech through the official contact methods provided on TheArtGraTech.com.

Please include your order number whenever possible.

The ArtGraTech
Operated by A Marshall Concepts LLC